Issue Priority Field
Everyone can set an issue's priority in order to convey the urgency of the issue to the Tagetik Support Staff. Below are the definitions for each possible priority:
|
| Priority |
|
Definition |
|
| Blocker |
|
Application down, or major malfunction causing business revenue loss or high numbers of staff unable to perform their normal functions or critical deployment activity failed. |
|
| Major |
|
Serious degradation of application performance or functionality. |
|
| Minor |
|
Application issue that has moderate impact to the business, or an issue that has a workaround that is considered as temporary. |
|
| Trivial |
|
Question on how a particular feature or function performs or should be configured. Issue that has minimal impact on business and can be tolerated for a reasonable period. |
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